Support
Contact Super11 for questions, bug reports and privacy requests; common questions answered.
Contact us
Questions, bug reports, suggestions and privacy requests: [email protected]. We reply within 5 business days.
If you are reporting a bug, these details help us fix it faster:
- your device model and OS version (e.g. iPhone 15, iOS 26; Samsung A55, Android 16),
- the app version (shown in the About section of the Profile screen),
- which match or league, what you did and what happened; a screenshot if you have one.
Common questions
Why does a live score look a few minutes behind?
Live scores refresh at regular intervals, and the official data feed itself can lag slightly. Pull down on the screen to refresh right away.
Why are a match’s statistics or analysis empty?
Not every type of data exists for every league. Team trends and probabilities are computed for top leagues; lower leagues and some cups may only have scores and fixtures. Match statistics and events fill in during and after the match.
Why did my favourite leagues disappear?
Favourites are currently stored only on your device. Reinstalling the app or clearing its data removes them too. Tap the star to add them again.
How do I change the app language?
Choose English or Turkish on the Profile tab; the change applies instantly.
How are predictions made?
Predictions and probabilities are computed from both teams’ recent matches, season statistics and league averages. Every prediction is recorded before kick-off and marked as a hit or a miss when the match ends. No prediction is certain; content is for information only.
Can I bet in Super11?
No. Super11 does not take bets and does not link to betting sites. See the Terms of Use.